Shipping policy

Order processing

We aim to process orders within 48-72 hours of receipt excluding holidays and weekends. Please allow up to 5 business days to receive a shipping confirmation. All shipping notifications will include a tracking number.

All customers must submit a telephone number at checkout.

Xaló Art Cafe is not liable for any customs and import duties that may be imposed on international customers. International customers who refuse to accept delivery will not be refunded for the cost of shipping or order value and goods disposed of by the carrier.

Order changes — including cancellations — can sometimes be accommodated, but only within 24 hours of an order being placed.

For all countries, certain delivery times and delivery fees apply:

All EU countries: 4-10 working days delivery time

All other countries outside of the EU, we will contact you confirming delivery times.